Frequently Asked Questions

SlotHangout is the UK's leading casino comparison platform that connects players with licensed, secure online casinos. We provide comprehensive reviews, exclusive bonuses, and expert guidance to ensure the best possible gaming experience. Our team thoroughly vets every casino partner to meet strict standards for security, fairness, and responsible gaming.

We partner exclusively with fully licensed casinos that meet our rigorous 47-point evaluation criteria. This includes UK Gambling Commission licensing, proven security measures, fair gaming practices, excellent customer service, and strong commitment to responsible gambling. Our team regularly audits all partners to ensure they maintain these high standards.

Yes, many of our bonuses are negotiated exclusively for SlotHangout members, featuring higher percentages, additional free spins, better wagering requirements, or extended validity periods. To claim, simply click any "Claim Offer" button, register at the casino through our link, verify your account, and make your first qualifying deposit. The bonus will be automatically credited according to the terms.

Wagering requirements specify how many times you must play through bonus funds before withdrawing winnings. For example, a 35x requirement on a £100 bonus means wagering £3,500 total. Different games contribute differently to meeting these requirements - slots usually count 100%, while table games may count 10-20%. Requirements vary by casino and bonus type.

Look for valid licenses from reputable authorities like the UK Gambling Commission or Malta Gaming Authority. All our partner casinos are fully licensed, use SSL encryption, undergo regular security audits, and have their games tested for fairness by independent companies. You can verify a casino's license number directly through the regulator's official website.

Absolutely! SlotHangout is completely free for players. We earn commission from casino partners when you sign up through our links, but this never affects the bonuses, terms, or treatment you receive. Our editorial independence ensures honest reviews - we regularly audit partners and will remove any operator that fails to meet our standards.

Our partner casinos offer comprehensive responsible gaming tools including deposit limits, session time limits, loss limits, cooling-off periods, and self-exclusion options. You can also use GamStop to exclude yourself from all UK-licensed operators for 6 months to 5 years. Most casinos allow you to set personalized limits directly from your account dashboard.

Bonus funds typically cannot be withdrawn until wagering requirements are met. However, winnings generated from bonus play can usually be withdrawn once you complete the playthrough requirements successfully. Some casinos offer "wager-free" bonuses where winnings are paid directly as cash with no restrictions.

First, contact the casino's customer support team to resolve the issue directly. If unresolved, you can escalate to the licensing authority or use alternative dispute resolution services. We also provide guidance on resolving issues with our partners and will investigate any complaints to ensure our partners maintain their high standards.

Free, confidential help is available from organizations like GamCare (0808 8020 133), BeGambleAware, and Gamblers Anonymous. Many casinos provide direct links to support services and counseling resources. You can also use our responsible gaming assessment tool or set up self-exclusion through GamStop if you need a break from gambling.